top of page

RESUME

Jude Shi

​

Sr. UX  Designer

​

(647) 609 7189 

jude.shi.ux@gmail.com​​​​​

​

 

​

Professional Experience

 

Senior UX Designer 

ScalePad  Jul 2023 - Mar 2026  |  Vancouver, Canada

​

Led UX strategy and systems design for SaaS platforms that transformed IT lifecycle and infrastructure data into actionable insights for Managed Service Providers (MSPs). Partnered closely with product, engineering, marketing, and data teams to design scalable experiences across analytics, automation, and AI-powered workflows.

  • Owned end-to-end design for AI-powered platform features, translating complex infrastructure telemetry into clear insights, recommendations, and decision-support experiences.

  • Defined AI experience patterns that made recommendations easier to interpret, validate, and act on while preserving user control in high-stakes workflows, reducing manual effort in decision-making by 22%.

  • Refined platform-level UX patterns across analytics dashboards, roadmap planning tools, reporting systems, and operational workflows.

  • Redesigned and simplified roadmap and initiative planning experiences, contributing to a 240% increase in monthly initiative creation through clearer workflows and stronger information architecture.

  • Led the redesign of Lifecycle Manager X, including client health dashboards, reporting workflows, and insight-driven decision tools, driving over $2M in subscription revenue by turning complex lifecycle data into clearer, more actionable experiences.

  • Designed and launched AI-powered capabilities that received highly positive customer feedback for clarity, usability, and actionability.

  • Evolved the team’s product development process by introducing vibe coding and rapid prototyping to validate concepts and complex interaction models earlier and accelerate delivery under tight timelines while maintaining a high bar for quality.

  • Partnered with engineering to assess technical feasibility, shape system architecture, and streamline the design-to-development handoff.

  • Established data-informed design practices using product analytics, usability testing, and customer feedback to improve adoption and overall product outcomes.

  • Contributed to design systems and UX standards that improved consistency and scalability across multiple SaaS products.

​

 

UX Designer II

Amazon  Oct 2021 - Dec 2022  |  Vancouver, Canada

​

Led UX design for influencer commerce and marketplace experiences across Amazon and Zappos, creating scalable systems that helped creators monetize content and customers discover products through social commerce.

  • Designed large-scale marketplace UX systems, including shoppable content, influencer storefronts, shopping lists, content management tools, and performance dashboards, contributing to 3.5x growth in influencer count and 11x growth in influencer content.

  • Owned UX architecture for both near-term product initiatives and longer-term platform direction, using scalable design patterns and systems thinking to support growth.

  • Designed end-to-end experiences for complex ecommerce features, including user flows, wireframes, prototypes, and high-fidelity designs.

  • Turned business requirements, user research, and product analytics into customer-centred design solutions, which received highly positive feedback from both influencers and consumers.

  • Helped shape product strategy by turning research insights, behavioural data, and usability findings into UX recommendations that informed product decisions, refined roadmap priorities, and aligned senior leadership and cross-functional stakeholders.

  • Simplified complex marketplace workflows through rapid iteration, creating intuitive, accessible experiences that improved both creator and customer journeys.

  • Shaped long-term UX vision and informed product decisions through usability testing and post-launch data, uncovering friction points and guiding future improvements.

 

​

​

Product Designer 

Skip The Dishes  Sep 2020 - Oct 2021 |  Winnipeg, Canada

​

Designed customer service and internal management platforms that improved operational efficiency for one of Canada’s largest food delivery marketplaces.

  • Redesigned internal promotion management tools, reducing account management task time by 99.59% from 4 hours to 1 minute per 1,000 locations.

  • Partnered with product managers and engineers in agile teams to design scalable internal tools for operations and customer service.

  • Led UX discovery, user research, and usability testing to identify pain points and guide product improvements.

  • Designed complex service workflows, interaction models, and operational dashboards to optimize internal processes.

  • Defined hypotheses and success metrics to evaluate design effectiveness using both quantitative and qualitative data.

  • Facilitated workshops, prioritization sessions, and cross-team ideation to align stakeholders around product strategy.

  • Delivered design artifacts including wireframes, high-fidelity UI, prototypes, and interaction specifications. 

​​

 

Design Director & Consultant

HiScene  2015 - 2019  |  Shanghai, China

​

Promoted from Senior Designer to Design Director within 18 months at a leading augmented reality technology company. Led UX/UI strategy across AR hardware, mobile, and web platforms, including award-winning AR smart glasses recognized by the Red Dot and iF Design Awards. Managed and mentored a team of six designers while establishing scalable UX practices across user research, design sprints, UX audits, and usability testing. Directed product design and brand strategy across multiple initiatives, including a redesign of the company’s branding, website, and marketing materials that increased brand awareness by more than 300%, while coordinating with external agencies and cross-functional stakeholders to deliver high-quality digital products.​

​

​

​

Skills

​

AI & Emerging Design Workflows: 

AI product design, human–AI interaction design, prompt design, AI feature design, AI-assisted research, vibe coding, rapid AI prototyping.

​​

Product Management & Strategy: 

Product discovery, roadmap planning, feature prioritization, hypothesis testing, metrics definition, experimentation, UX strategy, product thinking, data-informed design, analytics interpretation.

​

UX Methods: 

User research, usability testing, information architecture, interaction design, prototyping, wireframing, heuristic evaluation.

​

Leadership & Collaboration: 

Design leadership, cross-functional collaboration, stakeholder communication, mentorship, workshop facilitation.

​

​

Education

​

George Brown College

Design Management, Toronto, Canada, - 2019

​

 

Sheridan College

Interactive Media Management, Toronto, Canada, - 2018

​

 

University of the Arts London

Master of Arts in Visual Arts, London, England, - 2012

​

 

China Academy of Arts

Bachelor of Arts in Illustration, China, - 2010

bottom of page